How to Manage your Candidate Queries?
Make your support even more accessible with a dedicated Query Management System. Allow your candidates/parents to drop their queries right from their dashboard and the real time notifications will keep them updated as to when you’ve replied to their queries.
Meritto (formerly NoPaperForms) One View Dashboard is built for educational organisations from Higher Education to Online Degree Programmes, from Coaching Institutes to EdTech Businesses, and from K-12 to Playschools and Preschools. It is also equipped with links to frequently asked questions (FAQs) and displays metrics at a glance, which cuts down on the time spent recreating searches or queries.
Robust Enrolment Support
Resolve queries as soon as the candidate raises a query! Allow your team to simply view the query, help the candidate with a reply, and close the conversation immediately so that the candidate could further proceed with the enrolment process and complete it until the end without a hassle.
Assign leads to your Specific Team
Did we mention it’s smart as well? You have queries flowing in, and it is just as important that your queries are marked for someone who’s the most appropriate person to be able to resolve them. On the Meritto Support Desk, you could configure and auto-assign queries based on their nature or type. The respective teams are notified, so that they could work on the resolutions just as quickly!
Track the actions on Student Query
Track the number of queries generated, queries attended, queries resolved, queries escalated etc. with date and time for each action. Complete payment dispute resolutions and reconciliation queries to ensure error free and smooth application processing.
Feedback Management
Measure the quality of resolution provided by your teams on the basis of the candidate feedback. The candidates can rate the support received with a positive or a negative feedback and you can always reach out to them to understand their concerns better. This also helps you keep a track of how well you understand the type of queries.
Push to FAQ
Eliminate repetitive questions with the Push to FAQ functionality and directly send any query into the FAQ section. Reduce the burden on your teams and allow them to focus on conversions, while the candidate has a view of all basic questions readily available.
